Q: Where do you deliver from, and how fast can I get my order?
A: All our orders are fulfilled and dispatched directly from our main office in Lagos. For customers within Lagos, we offer rapid delivery within 24 to 48 hours. For nationwide deliveries to other states across Nigeria, your package will arrive safely via our regional courier partners within 3 to 5 business days.
Q: How much does shipping cost?
A: Shipping fees are calculated dynamically at checkout based on your exact delivery location and the total physical weight of your order. Smaller items below 2.0kg fall into our lowest shipping bracket, while heavier equipment like a folding treadmill will attract a higher shipping rate.
Q: Is it safe to use my bank card on your website?
A: Absolutely. We do not store, view, or record your private card details or bank login info. All electronic payments on our storefront are securely handled by Paystack and Flutterwave, the most trusted, encrypted, and CBN-licensed payment gateways in Africa. You can pay seamlessly via Card, Bank Transfer, or USSD code.
Q: What is your return and exchange policy?
A: Due to strict hygiene standards, nutritional supplements, beauty & skincare products, as well as fitness accessories are not eligible for return once the seal is broken. Fitness equipment and hardware such as electronic massagers or treadmills carry a standard structural warranty and can be replaced if manufacturer defect is reported within 7 days of delivery.
Q: Does the Pedi Vac hurt or cut the skin?
A: Not at all. Unlike dangerous old-school metal foot scrapers or razor files, the Pedi Vac uses gentle, micro-abrasion stone rollers. It rotates smoothly at 2,000 RPM to safely file away only the dead, dry skin layers. It is completely painless and automatically stops if you press down too hard, protecting healthy skin from irritation.
Q: Does it really vacuum up all the skin dust?
A: Yes! The Pedi Vac features an integrated micro-vacuum chamber. The exact moment the motorized head buffs away dry calluses, the internal suction pulls the skin dust directly into a hidden storage pod inside the handle. This allows you to groom your feet on your couch or bed with zero messy cleanup on your floors.
Q: Can I use it on wet feet right after a shower?
A: For the best results, use the Pedi Vac on completely clean, dry feet. Dry calluses are easier for the nano-abrasion heads to grip and smooth out. Once you are finished, rinse your feet and apply a rich moisturizer, or pair it with our Heel Anti-Crack Silicone Sets, to lock in deep, lasting hydration.
Q: Is the Forever Aloe Gelly safe to use on sensitive facial skin or acne?
A: Yes, it is exceptional for sensitive skin. Because it is essentially identical to the raw, inner-leaf gel of the aloe plant, it is completely oil-free, non-comedogenic (won't clog pores), and hypoallergenic. It acts as a powerful anti-inflammatory that calms acne redness, soothes severe sunburns, and heals razor bumps instantly.
Q: Why is the Forever Aloe Ever-Shield Deodorant better than standard supermarket sprays?
A: Standard anti-perspirants rely on harsh aluminum salts to plug your sweat glands, which can clog pores, darken underarm skin, and leave stiff yellow stains on your clothes. Aloe Ever-Shield is 100% aluminum-free and alcohol-free. It uses the natural antibacterial properties of pure aloe to neutralize odor-causing bacteria, letting your skin breathe safely while keeping you fresh all day without staining your wardrobe.
Q: Can I apply the Aloe Ever-Shield immediately after shaving my underarms?
A: Absolutely. Because it contains absolutely zero alcohol, it will not sting, burn, or irritate raw skin. In fact, the high concentration of stabilized aloe vera gel within the stick actively soothes your skin and eliminates post-shave redness and friction bumps.
Q: How long should I wear the 3-in-1 Physiotherapy Belt each day?
A: For active spinal decompression and posture correction, we recommend wearing the belt for 20 to 30 minutes during your first few days to let your core muscles adjust. As your body adapts, you can safely wear it for 1 to 2 hours at a time while sitting at your desk, driving through Lagos traffic, or walking around your home.
Q: What is the difference between the original Knee Support and the Knee Support with Belt?
A: The original Knee Support sleeve provides everyday 3D medical-grade compression, which keeps the joint warm, reduces mild swelling, and increases local blood flow. The Knee Support with Belt adds an outer layer of adjustable, crisscross tension straps. This creates a much firmer structural lock, mimicking professional athletic taping to stabilize a weak or wobbling kneecap during heavy gym sessions.
Q: How often do I need to charge the Dual-Lithium Rechargeable Fan?
A: It depends on your speed setting! Equipped with two high-capacity lithium batteries, a full charge delivers up to 4 to 8 hours of continuous, high-velocity cordless cooling on its standard mode. It is the perfect home companion to keep your core temperature cool during sudden power cuts.
Q: Are wrist blood pressure monitors as accurate as traditional upper-arm cuffs?
A: Yes, when used with the correct posture. Because the blood vessels in the wrist are closer to the skin surface, accuracy relies on keeping the monitor at heart level. For a perfect reading: sit comfortably, rest your elbow on a table, raise your wrist to the exact height of your heart, stay still, and press the button.
Q: Does the BP monitor save past readings, or do I need to write them down manually?
A: It tracks everything automatically! The monitor features a built-in memory bank that records historical readings, complete with dates and times. It also features a dual-user mode, meaning two different people can track and save their health trends separately on the exact same device.
Q: Can I wear these silicone heel cups inside my everyday shoes or corporate footwear?
A: Yes. These sleeves are made from an ultra-thin, highly flexible medical-grade silicone gel that stretches to fit any foot size. They are designed to be low-profile, meaning they fit comfortably under your regular socks and slide into running shoes, corporate footwear, or loafers completely invisibly.
Q: How do these sleeves actually heal cracked skin?
A: They work using localized moisture-locking therapy. Cracked heels are caused by dry skin stretching and splitting under pressure. When you apply lotion or petroleum jelly and put the sleeve on, the non-porous silicone creates a protective seal that prevents the lotion from evaporating or rubbing off onto your bedsheets, forcing your skin to absorb the moisture deeply.
Q: Is the plastic used in these gym bottles safe and chemical-free?
A: Every bottle in our inventory is 100% BPA-free and non-toxic. We use premium, impact-resistant Tritan or food-grade polymers that do not leach harmful chemicals into your drinks, ensuring your water, pre-workout, or protein shakes always taste clean and fresh.
Q: How do the 3-in-1 water bottle work?
A: The 3-in-1 bottle are in different sizes and it is simple to use. The first can be used to carry your daily vitamins, fat-burners, or liquid supplements. The second can be used for protein shakes or smoothies. And the last one can be used for water, which ensures you are hydrated all day. They are tightly locked and no spillage from the bottle, making your workout enjoyable.
Q: Can this equipment/furniture mover kit roll smoothly over thick rugs and carpets?
A: The furniture mover is optimized for smooth, hard surfaces like ceramic tiles, marble, terrazzo, laminates, and hardwood. While it can glide over thin, low-pile office carpets, we do not recommend using it on deep, thick shaggy rugs, as the small caster wheels require a firm surface to roll efficiently.
Q: Will the roller pads scratch or damage my tiled floors?
A: Not at all. The 360-degree rotating swivel wheels are engineered with smooth, heavy-duty ABS rollers that distribute weight evenly. This setup ensures that even when moving massive appliances like refrigerators, washing machines, or wardrobes, the wheels glide smoothly across your tiles without leaving scratches or scuff marks.
Q: Will this laptop stand hold heavy 15-inch or 17-inch laptops without shaking?
A: Yes, absolutely. The stand is constructed from premium, aircraft-grade aluminum alloy, making it incredibly lightweight yet structurally rigid. It can comfortably support heavy gaming and professional workstation laptops up to 17 inches. The engineering ensures a zero-wobble experience, even during heavy typing sessions.
Q: How does raising my laptop prevent my computer from running slowly?
A: Laptops pull cool air from the bottom and vent heat out the sides. When a laptop sits flat on a desk or bed, heat gets trapped, causing the processor to overheat and slow down. The stand features an open-air, hollow framework that maximizes ventilation and airflow underneath your device, keeping it cool and running at peak speed.
Q: Do I really need resistance ropes to get a good workout on a mini stepper?
A: No, it completely depends on your workout goals! The Rope-Free Mini Stepper is an incredible lower-body conditioning station that targets your glutes, calves, and thighs while forcing your core muscles to engage naturally for balance. The Mini Stepper with Ropes turns the device into a full-body workout by allowing you to tone your biceps, shoulders, and upper back at the exact same time you climb.
Q: Can this mini stepper support heavy weight loads?
A: Yes. this standard model feature industrial steel construction and heavy-duty dual hydraulic cylinders that support users up to 100kg to 120kg smoothly. For users requiring greater support, should opt for the premium Fitness Stairs Stepper which offers a deeper structural base and heavier vertical hydraulic cylinders built to handle up to 150kg with maximum stability.
Q: My stepper is squeaking or feeling stiff. How do I maintain it?
A: Stiffness is completely normal during the first 5–10 minutes of use because the hydraulic fluid inside the cylinders needs a moment to warm up and become fluid. If you notice a minor mechanical squeak over time, simply apply a few drops of standard lubricant oil to the metal joints and piston rods underneath the footpads to keep the motion completely whisper-quiet.
Q: Does this folding mini treadmill require complicated tools to set up?
A: Not at all. The folding-mini treadmills are engineered for plug-and-play convenience. They arrive 95% pre-assembled right out of the box. All you need to do is unbox the machine, unfold the support frame or handle console (if your model has one), plug it into a standard wall socket, clip on the safety key, and start walking!
Q: Can one easily store the mini treadmill completely out of sight in a tight apartment?
A: Yes, that is its primary design benefit! The treadmill collapses down completely flat (usually under 15 cm in total thickness). It features built-in front transport wheels, allowing you to easily roll it under your bed, slide it beneath a living room couch, or stand it upright against a closet wall when your workout is complete.
Q: How loud is the motor of the mini treadmill? Will it disturb my family or neighbors?
A: It is exceptionally quiet. The unit is built with a whisper-quiet, low-decibel motor specifically optimized for residential apartments and home offices. Even at active jogging speeds, the noise is comparable to a soft household fan, allowing you to answer work calls, watch TV, or exercise early in the morning without disturbing anyone else in the house.
